Have questions or concerns?

Check our FAQ for answers to commonly asked questions. Our customer support team is available to help if you cannot find your questions answered here.

If you do not see your question answered below, please do not hesitate to email us at [email protected] where our customer support representatives can assist you further. We also have a live chat option available for you to speak to agents right away in the bottom right corner of the window.

How do I make an order?
  1. Your order must be a minimum of $50 after discounts/points in order to proceed. In order to qualify for free shipping, your order must be $149+ after discounts/points. If this minimum is not met, a shipping fee will be applied based on the shipping destination from B.C. If you have any questions please contact [email protected]Here is a step-by-step guide in placing your order with Bulk Weed BC:

    1.) Shop Marijuana, Concentrates, Edibles

    2.) Click on the desired product(s), choose your weight and quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.

    3.) At the “View Cart” page; you can edit your order, apply coupons, redeem points and view shipping costs.

    4.) When you “Checkout” the order, you will receive an email with the payment instructions.

    Note: Partial payments are NOT accepted. Do not forget to include your Order # in the notes section when sending the Interac e-Transfer or Bitcoin

    • We usually accept E transfers within 30 minutes to an hour, but during weekends or early mornings please allow us more time. You will be notified by email of your order status and tracking information once we ship your order.

Editing My Order

Once orders are placed, you are unable to edit orders yourselves. If you wish to add to change some items, you will need to create a new order and cancel the old order

Alternatively, your old order will cancel itself after 72 hours.

Cancelling My Order

If you wish to cancel your order, you can simply cancel your order in your ‘order’ section in your account profile here

After your order is dispatched, we’ll send you an email with a tracking number and a link to the courier’s tracking page. You can use this to monitor your package’s journey to your doorstep. If you encounter any issues with tracking your order, or if it hasn’t been updated for an unusually long time, please contact our customer service team for assistance. They can provide more detailed information and help resolve any tracking issues.

We currently only ship within Canada.

What forms of payment do you take?

We currently only accept E transfer or Bitcoin.

We also accept cash in mail or Paypal.  For these 2 forms of payment you would need to contact us at [email protected]

  1. Set up online banking with your financial institution. You may want to contact them or visit a branch for information on how to set it up.
  2. Add our email and input the exact amount on your invoice.
  3. Confirm and submit the transfer.
  4. We will provide the security question and answer for your purchase.
  5. Feel free to contact us at [email protected] for more information

1. During checkout, please select the Bitcoin Payment option.

2. Follow the instructions on the next screen. You have to send the exact amount (transaction fee not included) or else our system won’t match it with your order. We need the exact amount. Once the amount is sent, click the “Click here if you have already sent Bitcoins” button.


3. Verification can take between 30mins – 3 hours.
4. Once verification is complete, your order will be converted to processing and you will get an email.
5. Once its shipped, you will get another email with your tracking number.

Our system only moves orders into processing once your E-Transfer has been matched with your order number (indicated in the notes section of your E-Transfer). Once accepted, your order will be moved to processing.

*Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system.

If your order remains on hold for longer than 12 hours and your E-Transfer is still pending, this is because we have not received your payment or you did not follow the instructions provided when sending the e-transfer. Please contact us if you need further help

If your E-Transfer is still pending, or has not been received, this could be due to a number of reasons:

1. We were unable to match your payment to your order when no order number is included in the notes section of your E-Transfer

2. We have not received your E-Transfer because you have sent the payment to the incorrect email address.

3. Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.

4. We were unable to accept the E-Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your order’s payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team.

Yes, all prices include taxes.

How long until my order is shipped?

Place your order before 10 AM PST and we will ship your order same day!

* Please be advised, the payment must be processed by our team in order to move it into the processing state for shipment the same day

The interact system can take up to 3 hours to direct your payment to the provided email address. Make sure to pay early to ensure that your payment is processed before 10am.

Canada Post operates Monday to Friday only, so we do not ship packages out on the weekend. Feel free to make an order and pay as we will still be processing orders through the weekend.

You can find your tracking number within the email that is sent to you after completing your order.

If you’re unable to find your tracking number, please contact [email protected] for assistance.

We ship out all orders discretely so there is no indication of what is inside.

Our products are packaged in smell-proof bags for extra security and privacy and vacuum sealed.

Once your order has shipped, it will take up to 3 business days to receive your order with Canada Xpress Post.

* Please note that, delays may happen that is far beyond our control that will delay your delivery

When tracking your package, please look out for the status “Item out for Delivery”, as this will indicate the package has left the sorting facility and is on the way to

** Canada Post may experience delays on Statutory Holiday, Holiday Seasons and when experiencing extreme weather conditions **

If you live in the following provinces:

Nunavut
Northern Quebec
Northwest Territories

We cannot offer any delivery guarantees, you will be ordering at your OWN RISK. If your order is stolen or lost, we reserve the right not to replace it.

We understand that sometimes changes or cancellations are necessary. If you need to modify or cancel your order, please contact us as soon as possible. While we cannot guarantee changes or cancellations due to our quick processing times, we will do our best to accommodate your request. If the order has already been processed or shipped, we can guide you through our returns process.

Shipping charges are based on several factors, including the weight and dimensions of the package, the shipping destination, and the shipping method chosen. Our website calculates these charges automatically at checkout, providing you with a clear breakdown of the costs. For orders above a certain value, we might offer free standard shipping as a promotion. Please note that additional charges may apply for oversized or heavy items, and these will be clearly indicated during the purchase process.

Received defective or damaged product?

Did you receive a defective or damaged product? Please do not hesitate to let us know via :

Chat on the web page
Email at [email protected]
Opening a support ticket right here on the web page

We will work quickly to help you resolve any issues you may have as fast as possible. Please provide the following details when emailing us:

The order number
The name of the defective product
Details outlining the product issue
*Please ensure to include photos or a video of the defective product

Once we have these details, we will do our best to resolve any product issues with you as fast as possible.

In the event that we cannot troubleshoot the product issue, we will offer a credit to your account in points or a free replacement.

PLEASE NOTE: You have up to 72 hours to notify us of anything wrong with the order.

Did you receive a defective or damaged product? Please do not hesitate to let us know via:

1. Chat on the web page

2. Email at [email protected]

3. Opening a support ticket right here in your browser

We will work quickly to help you resolve any issues you may have as fast as possible. Please provide the following details when emailing us:

*IT IS VERY IMPORTANT TO FOLLOW THESE STEPS*

1. Your order number

2. Details regarding the discrepancy in your order

3. Be sure to include photos or videos of the discrepancy or incorrect order

*VACUUM SEAL MUST BE IN-TACT*

*FAILURE TO DO SO WILL RESULT IN YOUR ORDER NOT BEING CORRECTED*

Once we have these details, we will do our best to resolve any product issues with you as fast as possible.

PLEASE NOTE: You have up to 72 hours to notify us of any discrepancies with your order.

At Bulk Weed BC we are committed to providing our members with top quality products. Unhappy with the quality of a product you received? Please reach out to let us know!

If you feel you have received a product that is not up to quality standards please provide the following details:

The order number that the product was received in
The name of the product
Details outlining the product quality issue
*Please ensure to include photos or a video of the product

Once we have these details, we will do our best to resolve any product quality issues with you as fast as possible.

*Please note: We DO NOT accept returns. However, in the event that you have received a product that is not up to quality standards, we will offer a a discount on your next order, or a credit to your account in points.

If you’re unhappy with one of our products, please email our support team within 14 days from the delivery date and we will try our best to resolve the issue. Any incorrect orders older than 14 days cannot resolved.

Points System

Shopping at Bulk Weed BC is great because you’ll earn credits back for every dollar spent in our store! For every $1 spent, you will automatically receive 1 point in your account.

$1 = 100 points

$10 = 1000 points

You can also earn 200 points($2) for every review made on our products!

Redeem your points during checkout to use towards you order!

EARN $50 FOR YOU AND YOUR FRIEND

If they complete one order over $100 using your link/coupon code found here you will receive a $50 credit added to your account.

  • You must be a pre-existing customer to a refer a friend
  • Referral cannot be a pre-existing customer
  • Referral cannot be living in the same address (due to multiple fraud referrals)
  • Referral must make a purchase of $100 or more for both of you to receive credit
  • Credit gets automatically applied to your account and will show when you place and order (while logged in) at the cart screen